Refund Policy

A legal disclaimer

Effective Date: June 13, 2025

At LabourHub, we value your satisfaction and aim to provide high-quality service in every booking. However, we understand that sometimes plans change or expectations may not be met. This Refund Policy outlines how we handle cancellations, refunds, and service concerns to ensure transparency and fairness.

If you need to cancel a booking, we ask that you notify us as early as possible. Cancellations made more than 24 hours before the scheduled service time are eligible for a full refund. If you cancel within 24 hours of the appointment, a 25% cancellation fee may apply to help cover labor and scheduling commitments. Please note that same-day cancellations or no-shows are not eligible for a refund.

In the event that you are not satisfied with the service provided, we encourage you to contact us within 24 hours of the appointment. We will carefully review your concerns and, depending on the situation, may issue a partial refund, offer a re-do of the service, or provide store credit. To be considered for a refund or service adjustment, we require details of the issue, including a description of the problem and supporting photos if applicable. Refunds will not be issued for services completed according to the original agreement but not meeting personal preferences beyond the agreed-upon scope.

If our workers arrive on-site and are unable to perform the service due to safety concerns, lack of access, or inaccurate booking information, the visit will be treated as a late cancellation and will not be refundable.

Approved refunds are processed back to your original method of payment. It may take between 5 to 10 business days for the refund to reflect in your account, depending on your bank or credit card provider.